Technical Support

Help from Our Experts in Next to No Time

Our worldwide service network and numerous specialists allow us to provide quick on-site support to customers in need of assistance. We also offer training and advice in order to optimize the processes on your WAFIOS machine and in your production facilities.

Immediate Assistance from the Experts

The service that we offer is characterized by high availability, central logging of service cases, and extensive expertise.

You can always contact our technicians with any matters relating to your machine. Thanks to our extended on-call service, you can even reach us outside of business hours if you have a problem.

If the technical specialists are not available right away, your inquiry will be recorded centrally and passed on to the next available expert without delay.

Short response times are guaranteed.

 

Remote service carried out by an expert!


with WAFIOS Remote Service

Secure machine connection via VPN

Thanks to Our Proven Remote Maintenance Concept, We Are...

...Effective

  • Fewer service callouts mean lower costs
  • Reliable, faster diagnosis for identification of spare parts
  • Option to carry out software updates online
  • Can be retrofitted on all network-compatible machines

...Trend-Setting

  • Basis for networked solutions for digitalized production (Smart Factory 4.0)
  • Use of performance-optimized software solutions, e.g., iQsmartbend
  • Basis for preventive maintenance and condition monitoring

...Secure

  • VPN-encrypted, secure connection to the remote service platform
  • Only authorized specialists can establish a teleservice connection
  • Only you can determine when a connection is set up and can enable this connection via key-operated switch
  • All teleservice connections are logged and documented

Your contact person

Technical Support

Customer Service

 +49 7121 146-1300

 service@~@wafios.de